SALES & MARKETING Telephone Sales Skills
http://www.ema.co.nz/Telephone_Sales_Skills.htm >viewFor
Are you involved in receiving inbound sales related enquiries, product/service orders and enquiries or making outbound sales calls and prospecting for new business? This course is designed to develop communication skills that will enable the participants to gain maximum results from selling their products and services over the telephone.
Purpose
As this technology advances, there is a greater need to become more effective in our ability to communicate. Selling products and services over the telephone has proven to be not only convenient for customers, but also extremely effective and cost efficient for businesses.
Content
You will leave being able to:
* Demonstrate knowledge of organisational requirements for telephone use within their organisation
* Greet and obtain permission to pursue the selling situation
* Identify customer needs and expectations over the telephone
* Actively listen and be able to identify client buying motives
* Build rapport through use of effective tonality and questioning/listening techniques
* Establish needs and offer the total solution available to match customer’s needs
* Demonstrate closing strategies in accordance with organisational requirements
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