Telemarketing Training Institute

Telemarketing Training Institute

http://www.telesalestraining.net/ >view

"The Telephone Selling Skills training was great. The instructor was brilliant! His delivery and training style is top notch. He opened the training by asking everyone what their expectations were for the class. He hit all their expectations head on. The key pointers that benefited a lot of the reps were how to understand different personality types, understanding the customers’ needs and the FAB model.

I personally benefited from the FAB (Features, Advantages & Benefits) model because it allowed me to add on to what we already use in our Rising Star Sales Training Program. The reps that attended thought that the instructor gave them some great techniques to use when speaking with customers over the phone with such a short time span. Moreover, in reviewing the evaluations most of them thought that it was a bit rushed and could have used more time.

Thanks again the class was great! "

Michelle Y. Boudreaux
Training and Development Specialist
Houston Chronicle
Houston, Texas
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