Telephone Sales Skills Options

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Our programmes in telesales usually include strategy, operational efficiency, telesales skills and team structures. However, because different telesales teams operate in different ways, every telephone sales skills development programme needs to be built around your organisation's specific needs.

The speed and efficiency of telesales makes it a business method which is often preferred by decision makers, as it generates business with a lower cost of sale than the traditional face to face sales representative. However, to maximise the efficiency of telesales, companies must develop teams with the skills to retain and secure new business while maintaining a competitive advantage.

The necessary training is not the same for every organisation. In some companies teams need to develop core telesales skills based on assertive – not aggressive – behaviours. Other organisations need to develop a complete telephone based account management model.

TLSA’s completed projects vary from the simple to the complex. We have the expertise to help you develop your telesales operation by improving operational efficiency, reviewing strategy, and then improving the team’s telesales and leadership skills.
Telesales projects will usually include core material based around:

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Operational Efficiency - time management, team structures, call management
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Strategy - account coverage, individual and team targeting, customer segmentation
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Telesales Skills - first impressions, creating the confidence to deal with decision makers at all levels, structuring and controlling the call, high yield questioning and active listening, qualifying customer needs, managing customer objections, closing the sale

After completing a Telesales programme, participants will understand how to increase sales through:

* Improved operational efficiency – using key behaviours to make sure staff are on the telephone at peak sales times
* Using and applying core telesales skills in their individual roles
* Targeting – telesales people who make outbound calls have to make sure they are approaching customers at the right time
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