Telephone Sales Skills

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Outcomes:
Upon completion of this course, students will be able to: -- Prepare to make the call. -- Know his product in the target market. -- Overcome gravity. -- Realize core dynamics of telephone sales. -- Perfect a solid skill set. -- Move from preparing to doing. -- Pick up the telephone. -- Proceed with the presentation. -- Close the sale. -- Determine the buyer’s interest level. -- Determine her stage in the sales process. -- Overcome objections. -- Finish the paperwork.

Assessment:
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
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Telephone Sales Skills - Telephone Techniques